4oD
Top 5 Frequently Asked Questions
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All about 4oD
- We’re making hundreds of classics from the archive permanently FREE online with 4oD.
- When will 4oD be available to users on MAC OS, Linux or other Operating platforms?
- Do I need a TV licence to watch 4oD on my computer?
- What content can I find in the TV pages?
- What is DRM? What DRM solution does 4oD use?
- More in All about 4oD >
Account Management
- I've forgotten my PIN, How can I reset this?
- I've forgotten my user details. Help!
- I've been billed for something I didn't order. How can I get a refund?
- My account has been locked, what do I do?
- How do I know my transactions online are secure?
- More in Account Management >
Buying, Renting, Download to own
- The License expired on my download before I have watched it, What can I do?
- Can I put my downloads on DVD and watch them on my TV?
- How Long can I keep a Programme or Film?
- What is Download to Own (DTO)?
- Can I move my videos from my computer to another?
- More in Buying, Renting, Download to own >
Technical Problems
- Why am I receiving a message regarding DRM?
- Why am I experiencing errors when trying to access 4oD?
- My download paused/ Stopped and it won't restart?
- I am trying to upgrade following the instructions, but it is not working. What should I do?
- My 4oD will only play the adverts then closes
- More in Technical Problems >
Getting Started & Registration
- Why does 4oD use Windows Media Player?
- I use a laptop and a wireless connection to access the internet. Can I still use 4oD?
- Why am I being asked to upgrade or install Windows Media Player?
- How will I know when a programme has been downloaded and is ready to be viewed?
- What are the minimum system requirements?
- More in Getting Started & Registration >
Streaming & Offline
- How can I view my 4oD downloads offline?
- Possible problems whilst streaming: Picture Freezes; No sound or picture; Keeps stopping to buffer; unable to Play.
- I am following the upgrade instructions, but it is not working, what should I do?
- My 4oD will only play the adverts then closes
- I have content in my offline player, but it will not play what should I do?
- More in Streaming & Offline >
